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Refund Policy

Refund Policy of Von Vapor

This Refund Policy (“Policy”) applies to the following purchases: and instore

  1. General

1.1. We offer refunds, repairs and replacements in accordance with

the Australian Consumer Law and on the terms set out in this Refund Policy (“Policy”).

1.2. Any benefits set out in this Policy may apply in addition to consumer’srights under the Australian Consumer Law.

1.3. Before making a purchase, please read this Policy so that you canunderstand your rights and what you can expect from us if you are not satisfied with your order.

  • Australian Consumer Law

2.1. Under theAustralian Consumer Law:

  • Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
  • to cancel your service contract with us; and
  • to a refund for the unused portion, or to compensation for its reduced value.
  • You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

2.2. We offer refunds, repairs, and replacements in accordance withthe Australian Consumer Law.

2.3. TheAustralian Consumer Lawprovides a set of Consumer Guaranteeswhich protect consumers when they buy products and services.

2.4. If theAustralian Consumer Lawapplies, then we cannot avoid the

Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.

2.5. Further information about theAustralian Consumer Lawand theseConsumer Guarantees is available from the website of the Australian Competition and Consumer Commission.

2.6. If a product or service which you purchased from us has a major failure (asdefined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.

2.7. If a product or service which you purchased from us has a failure whichdoes not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.

  • Cancellation and Change of Mind

3.1. In the event that you receive the products or services you have purchased,as stated, but that you simply change your mind, we may, at our discretion, offer you a refund or exchange, provided that:

  • You notify us within 30 days of receipt.
  • In the case of services, the services have not already been performed.
  • The following conditions are satisfied:
  1. The product has not been used in any way
  • The product is in its same original condition as when it was sold
  • The product is in its original packaging including the box itself
  • A receipt or some sort of proof of purchase to validate it was purchased from VonVapor either instore or online
  • Products Damaged During Delivery

4.1. In the event that the product you ordered has been damaged duringdelivery:

  • (a) Please contact us as soon as possible.
  • (b) Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged product.

4.2. We will arrange to repair or collect the damaged product and replace itwith an equivalent product, or to refund it, provided that you have contacted us

within the following time from the date of receipt of the product: 14 days.

  • Exceptions

5.1. Notwithstanding the other provisions of this Policy, we may refuse toprovide a repair, replacement or refund for a product or service purchased by you if:

  • You misused the said product in a way which caused the problem.
  • You knew or were made aware of the problem(s) with the product or service before you purchased it.
  • You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.
  • Any other exceptions apply under the Australian Consumer Law.
  • Shipping Costs for Returns

6.1. In the event that a product you have purchased fails to meet one or moreConsumer Guarantees under the Australian Consumer Law, we shall bear any cost of shipping the said product (the “Returned Product”) back to us, as well as any cost of shipping any replacement product to you.

6.2. If the Returned Product can easily be shipped or returned, then you areresponsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.

6.3. If the Returned Product is too large, too heavy, or otherwise too difficult tobe removed and returned by you, and is believed to be eligible for a repair, replacement or refund under the terms of this Policy (including under

the Australian Consumer Law), then we will organise for the postage, shipping, transportation or collection of the Returned Product, at our cost.

6.4. In the event that we organise and pay for the inspection, postage, shipping,transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.

  • Response Time

7.1. We aim to process any requests for repairs, replacements or refunds within

3 days of receipt.

  • How to Return Products

8.1. You can contact us at the end of this Policy to discuss a return using theinformation.

8.2. Unless otherwise defined in our sole discretion, we shall pay all refunds inthe same form as the original purchase or to the same account or credit card used to make the original purchase.

8.3. To be eligible for a refund, repair or replacement, you must provide proof ofpurchase.

8.4. You may be required to provide a government issued identification toqualify for a refund, repair or replacement.

  • Contact Us

9.1. If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact us at:

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